2getheraudio | Troubleshooting & FAQ

2getheraudio | Will the plugin work in my DAW?
Our plugins have been tested to work with all major DAWs. When in doubt, please try the demo of the plugin before purchasing.
Thu, 6 Oct, 2022 at 3:17 PM
2getheraudio | Working with software updates
It’s always a good idea to stay up to date with software updates. Although it takes a few minutes of your time, you get the benefits of: New Features ...
Thu, 6 Oct, 2022 at 3:17 PM
2getheraudio | Trial Mode Details
Many people want to try a piece of software before purchasing it to make sure they really like it. For this reason, we have provided a Trial Mode for all 2g...
Thu, 6 Oct, 2022 at 3:17 PM
2getheraudio | I can’t authorize a plugin. What do I do?
In rare cases, you may experience problems when authorizing one of our plugins. You’ll see a stuck “Authorization in progress…” message after entering the s...
Thu, 6 Oct, 2022 at 3:29 PM
2getheraudio | I haven’t received a purchase receipt e-mail or serial activation code. What do I do?
The purchase receipt email was most likely filtered to a junk/spam or Promotions folder. Do a thorough search through all mail folders, and drag the message...
Thu, 6 Oct, 2022 at 3:39 PM
2getheraudio | No sound in Korg Super Saw oscillator
Please check that the filter cutoff is not at “0”.  That parameter controls the cutoff of the supersaw oscillator, not the cutoff of the analog filter. Plea...
Thu, 6 Oct, 2022 at 3:33 PM
2getheraudio | No authorizations left
Each authorization code works on up to three (3) computers. Make sure this limit hasn’t been reached, as we recommend writing down which computers you have ...
Thu, 6 Oct, 2022 at 3:35 PM
2getheraudio | The activation code is not working
We’re sorry you’re having trouble authorizing your 2getheraudio plugin. It’s hard to tell exactly what happened but try the steps below to fix the issue. ...
Thu, 6 Oct, 2022 at 3:38 PM
2getheraudio | My presets aren’t saving in my DAW session. What do I do?
If your presets aren’t saving in your DAW session, it is because you are still in Trial Mode. After authorizing your plugin saving will be enabled and any p...
Thu, 6 Oct, 2022 at 3:43 PM
2getheraudio | I don’t hear anything. What do I do?
Please check your audio and MIDI settings to ensure you have a valid audio and midi device selected. If you are working within a DAW, go to the Audio/MI...
Thu, 6 Oct, 2022 at 3:45 PM
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