2getheraudio | Troubleshooting & FAQ
Our plugins have been tested to work with all major DAWs. When in doubt, please try the demo of the plugin before purchasing.
Thu, 6 Oct, 2022 at 3:17 PM
It’s always a good idea to stay up to date with software updates. Although it takes a few minutes of your time, you get the benefits of: New Features ...
Thu, 6 Oct, 2022 at 3:17 PM
Many people want to try a piece of software before purchasing it to make sure they really like it. For this reason, we have provided a Trial Mode for all 2g...
Thu, 6 Oct, 2022 at 3:17 PM
In rare cases, you may experience problems when authorizing one of our plugins. You’ll see a stuck “Authorization in progress…” message after entering the s...
Thu, 6 Oct, 2022 at 3:29 PM
2getheraudio | I haven’t received a purchase receipt e-mail or serial activation code. What do I do?
The purchase receipt email was most likely filtered to a junk/spam or Promotions folder. Do a thorough search through all mail folders, and drag the message...
Thu, 6 Oct, 2022 at 3:39 PM
Please check that the filter cutoff is not at “0”. That parameter controls the cutoff of the supersaw oscillator, not the cutoff of the analog filter. Plea...
Thu, 6 Oct, 2022 at 3:33 PM
Each authorization code works on up to three (3) computers. Make sure this limit hasn’t been reached, as we recommend writing down which computers you have ...
Thu, 6 Oct, 2022 at 3:35 PM
We’re sorry you’re having trouble authorizing your 2getheraudio plugin. It’s hard to tell exactly what happened but try the steps below to fix the issue. ...
Thu, 6 Oct, 2022 at 3:38 PM
If your presets aren’t saving in your DAW session, it is because you are still in Trial Mode. After authorizing your plugin saving will be enabled and any p...
Thu, 6 Oct, 2022 at 3:43 PM
Please check your audio and MIDI settings to ensure you have a valid audio and midi device selected. If you are working within a DAW, go to the Audio/MI...
Thu, 6 Oct, 2022 at 3:45 PM